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Cuddlebrook Support

Cuddlebrook is an animal rescue sim for iPad. If something is not working, or you have a question about saving or the optional purchase, start here.

Contact Cuddlebrook Studios

Please include your iPad model, your iPadOS version, and what you were doing when the problem happened. A screenshot can help if it shows nothing private. Do not send your Apple ID password, a verification code, or payment details.

Playing on iPad

Cuddlebrook is for iPad and needs iPadOS 15 or later. It plays in landscape. If a screen asks you to turn your iPad, rotate it sideways until the shelter fills the screen.

Tap the clock at the top of the screen to pause the shift. Tap it again, or choose Resume in the Menu, to continue.

The Menu

Tap the Menu button in the top bar. The Menu has these items:

  • Save, Load, and New Game
  • How to Play, which shows the tutorial again
  • Pause or Resume
  • Sound: On or Off
  • Music: On or Off
  • Privacy Policy and Support, which open pages on cuddlebrook.com
  • Restore Purchases
  • Text size: Normal, Large, or Larger

Saving and Loading

Cuddlebrook saves automatically when you finish a day. It also keeps a copy of the day in progress when you switch away from the app, so you can pick up where you left off. You can save at any time with Save in the Menu.

Load returns to your last save. The game asks you to confirm first, because progress since that save is lost.

Your saves live on your iPad. Cuddlebrook has no cloud save and does not sync between devices. The game itself never sends your save anywhere.

Starting a New Shelter

Choose New Game in the Menu, then confirm with Start New Game. The game warns you that your current shelter will be lost unless you saved it first. The game keeps at most two saves at a time, your latest save and one backup of the save before it. Starting a new shelter leaves them in place at first, so Load can still bring the old shelter back until the new shelter is first saved. The first save of the new shelter, including the automatic save when its first day closes, becomes your latest save. The old shelter's save moves into the backup, and any older backup is dropped. The game uses the backup only if the newest save cannot be read. The second save of the new shelter removes the old shelter's save completely, and the game keeps no copy of it. To remove everything at once, including saves, delete the app from your iPad.

Unlock the Full Shelter

Cuddlebrook is free to download and play. One optional purchase, Unlock the Full Shelter, opens more staff you can hire and rooms you build with in-game money: a vet clinic, a surgery suite, a grooming room, and rooms for rabbits, guinea pigs, hamsters, and birds. It is a one-time $4.99 purchase (the App Store shows the price for your region), not a subscription. The game has no ads.

To buy it, tap the Building card in the left rail, on the left side of the screen. It opens the Building sheet, and the locked rooms are inside it. Tapping one opens the unlock screen, which shows the price from the App Store and has Unlock, Restore Purchases, and Not Now buttons. Apple processes the payment, and the game receives only the purchase status. See the privacy policy for details.

Restoring a Purchase

If you bought Unlock the Full Shelter and your rooms are locked, for example after you reinstall the game or move to a new iPad, restore it:

  • Open the Menu and choose Restore Purchases, or tap Restore Purchases on the unlock screen.
  • Use the same Apple ID that made the purchase, and make sure your iPad is online.
  • The game shows "Checking your purchases..." first. Then it shows either "Unlock the Full Shelter is restored." or "No previous purchase was found for this account."

If you see the second message, check that you are signed in to the Apple ID you used to buy. Restoring brings back the unlock only. It does not bring back a saved shelter, because saves stay on the iPad they were made on.

If you see "The store is not available right now," wait a moment and try again. If a purchase is waiting for approval, for example when a parent must approve it through Apple's Ask to Buy, the game says it is waiting for Apple to confirm. The rooms unlock as soon as the purchase goes through.

Refunds

Apple, not Cuddlebrook Studios, handles payment and refunds for App Store purchases. To ask for a refund, go to reportaproblem.apple.com or contact Apple Support. Cuddlebrook Studios cannot issue a refund because it never receives your payment.

Privacy

Read the Cuddlebrook privacy policy for what the game stores, what it does not collect, and how to delete your information.